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Capturing Artificial Intelligence Startup Wave

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Capturing Artificial Intelligence startup wave

By Jasir Haqani

The influence of Artificial Intelligence (AI) on every sector, virtually, cannot be overlooked, from the automation of simple and repetitive tasks to the performance of particular and highly complex functions that are hard or even impossible for humans to accomplish. The advantages of AI as a crisis management mechanism have been shown by different countries during the pandemic. Some of the nations were able to recognize trends from big data with the aid of AI supporting their health systems and monitoring the spread. A clear example of the success of Artificial Intelligence in China is how it helped speed up the diagnosis of large numbers of patients with the novel Coronavirus in radiology technology. Other nations integrated different skills to enhance the established capacity of Artificial Intelligence to combat COVID-19. In order to save lives and minimize human exposure to the COVID19 outbreak, the current global situation is driving the production of robots and the improvement of AI. It could lead to a new age of human-robotic helpers. Robots are used by a hotel in China to deliver food to people put under quarantine. A fleet of robots is being prepared in Spain to assist with coronavirus testing in the region. Not only does the interest in AI increase in replacing individuals, but also in helping them in their daily work. The majority of workers in the workplace will work from home. This “pushed” digitisation of the workplace is likely to introduce a new trend with new needs in Work from Home culture. It is very clear that the coronavirus, from its core technologies to its applications, has driven and will continue to push for the advancement as well as further progress of AI & Automation. Globally, COVID19 has undeniably altered billions of lives. Although many long for a “return to normal,” many facets of the community will never quite return to the state things were and the economic environment has been permanently altered by the shock. Once a vaccine is widely accessible and distributed, societies, schools, companies and global infrastructure will also have to adapt to a post-COVID environment.

Opportunities and Scope of AI Startups in different sectors

In the majority of the industrial sectors, the uncertainties caused by COVID19 have created great havoc. Across the technology market, there are marginally more positive effects than negative ones. The pandemic has created a stage to prove its worth for new-age technologies such as data-driven technologies and Artificial Intelligence. We are most likely to see an upsurge in the requirements of AI skills because of the growing acceptance of AI across different industries. In combating COVID19, BigTech has already shown how beneficial AI can be. For example, to recognize vulnerable populations and serve as an “early warning” system for potential outbreaks, Amazon.com Inc. collaborated with researchers. BlueDot, a startup client of Amazon Web Services, used machine learning to sift through vast quantities of online data and forecast the spread of the virus in COVID hit countries.

Market behaviour has also been influenced by pandemic lockdowns in ways that will spur the development and growth of Artificial Intelligence Startups. The rising e-commerce sector: as customers purchase more online to escape the risk factors of shopping in shops, more information on tastes and shopping patterns is given to sellers. Startups that allow customers to shop, study, work and connect have almost unexpectedly skyrocketed to mass acceptance as the world adapts to new ways of life so to connect the customer with the market via AI models.

Roadmap towards the New Normal

The loss of human lives is just the tip of the iceberg to state, what remains are the dangerous ashes of today’s scenario. Inside the startup and MSME environments, the most damaging aftershocks will be felt. These rely on a constant flow of capital and investments that have come to a complete standstill due to the pandemic. Since most startup leaders and entrepreneurs are looking for exit strategies to prevent losses, some of us have already given up on the threat. It may take ages to further substantiate aspiring workers, projects and thoughts that were to bloom into reality. Times are difficult and only the tougher ones will be able to survive. Looking at all this from a vantage point, a variety of companies still seem to be benefiting from all this. Since this is not a meltdown driven by the economy, it is a disaster that did not devastate the infrastructure at hand; it just put it all to a standstill. In the midst of all this, few businesses seem to be making the most of the recent turn of events. Although it is a war for survival for some of us, there are a few who have taken this opportunity to make this state a fortune.

There is a huge behavioural shift perceivable among customers, courtesy of the new norms directed by government bodies around the globe. The new standard might not be as bad as we presume it is, from online shopping to social distance and less likely a need to drive to congested high-density areas. The new normal will usher in new prospects for some of these industries. A whole new industry that had previously been untouched is now up for grabs to enter the AI startup market.

To work on with the innovative, Machine Learning and Artificial Intelligence startups are easily the most common. For several startups, Cloud Computing is vital to the underlying enterprise, looking to facilitate anything from virtual learning to telemedicine to food delivery. This implies that crisis times are not only a challenge, but can provide entrepreneurs with new opportunities, as startups can help tackle the constraints posed by challenging health or economic conditions and adapt to changing needs and requirements.

ENCASHING THE UNTAPPED/HIDDEN TREASURE:

  1. AI Educational Startups

When schools and educational institutions are not permitted to operate, online schooling, tutoring, workshops, webinars, web courses, etc. have become the requirement of the hour. Irreplaceable, the online education market is experiencing a sudden boom and individuals from all walks of life, from each of the COVID19 impacted nations, are searching for traditional teaching and learning alternatives. People are reluctant to send their children to locations where it is difficult to practice social distancing. Even, for the duration before we have a permanent cure for the COVID19 pandemic, it is easy, holistic and more sustainable.

  1. AI Health & Wellness Startups

More healthcare organisations have been influenced by COVID19 to implement the concept of intelligent data as a platform for migrating to digital health. Several businesses are collaborating with startups who have the means to offer technology-enhanced solutions either by enabling these startups to connect to their networks or by forming a partnership type of customer-vendor. The solutions are not limited to finding issues and offering remedies but must expand to presenting technologies that allow the organisation to enhance its patient records, manage aggregated and distributed data more effectively, and handle a greater amount of information gathered from different sources.

  1. AI Agricultural Startups

India is largely referred to as an agrarian economy, providing a means of livelihood for about 50% of the Indian population. The coronavirus-led lockdown, however, struck the farming community and adversely affected their livelihood because of the constraints placed on transport and logistics, the supply chain, and the closing of local markets.

Even after the announcement of lockdown, the movement of agricultural machinery, the scarcity of critical agrochemicals and other impediments to the entire supply process have been restricted. But the alternative for farmers to trade online has led to massive growth in agricultural start-ups. These start-ups are creating platforms that allow farmers to choose their market at better prices and sell their goods. In order to maintain the sector functional, these agritech startups bring creativity with the integration of emerging technologies such as the Internet of Things (IoT), artificial intelligence (AI), data analytics, and remote sensing, start-ups are providing quick solutions to streamline supply processes and help farmers produce more efficiently.

More productive ways of growing, tracking, and selling crops were offered by the implementation of artificial intelligence and IoT in agriculture during the pandemic. It also introduced a new world of farming to support the life of a farmer.

Agritech startups have developed precision-based sowing techniques because farmers have to meet a huge demand. AI-based applications are available and need of an hour to forecast weather conditions and to assess the best time to accurately sow seeds, to ensure better growth and to reduce waste. The IoT-enabled self-reliant apps leverage sensors that track the crop and soil health.

Some of the new AI start-ups in Agriculture:

  • Soil and Crops Health Monitoring
  • Precision Farming with Predictive Analytics
  • Automated Irrigation Systems
  • Autonomous GPS guided harvesting systems.
  • Automated Pest and Weed Control
  • Species Recognition, etc.
  • Predictive Agricultural Analytics
  • Supply Chain Efficiencies
  • Agricultural Product Grading
  • Credit Risk Management
  • Agri-Mapping
  • Disease outbreaks prediction in Veterinary Sciences
  • AI radiograph

Artificial Intelligence is also increasing in other sectors such as biotech, fintech, online gaming, e-commerce, among others, although these developments have taken place in the start-up ecosystem.

Case Study for boosting the level of interest among young AI Entrepreneurs

With the advancement of AI & its various implementations in education, the academic world has really become more easy and customized. Today, as long as students have computers and internet access, they do not need to attend physical classes to learn. The new way of studying and educating students is entirely different from what it was a few years ago. The automation of administrative tasks has also been facilitated by AI-enabled technologies, enabling organizations to minimize the time needed to complete the complex task and day-to-day processes. Not unexpectedly, all the traditional ways of doing things will soon become a thing of the past in the academic world.

Teachers also spend a considerable amount of time in the academic environment on marking examinations, reviewing assignments, and presenting their students with answers. While AI might never really be able to replace human grading, it’s getting very close. It’s now possible for teachers to automate grading. AI-powered technologies can evaluate the awareness of students, analyses their responses, provide helpful feedback and assist teachers to develop customized training plans for students who can struggle with the subject. Although machines can already evaluate multiple-choice assessments, they are very close to being able to evaluate students’ writing as well.

These technologies have changed the landscape of education sector over the years, which paved the way for the edtech industry. According to estimates, the demand in India’s edtech online market is expected to grow to $1.96 billion in 2021. The advancement of technology in this industry is, however, the major element responsible for this development. Edtech is projected to play a significant role in revolutionizing the education sector by tackling new challenges.

Noida-based edtech startup Gradeup has worked with artificial intelligence (AI) and machine learning (ML) with such a vision to provide a robust examination preparation platform that offers live online courses from some of the best faculties in India.

Established in 2013 by Sanjeev Kumar, Shobhit Bhatnagar and Vibhu Bhushan, Gradeup is an online competitive exam preparation platform with a large user base of over 20 million candidates for the exam. Over the last four years, Gradeup has managed to raise $10 million, which has invested in and acquired other popular firms, including Gaana, Delhivery, and MX players.

This platform works to create ML models to read complex image math equations and to use Natural Language Processing (NLP) to help search for equations. In order to improve spam detection in group posts and searches, they have also improved their AI algorithms. The precision of their model currently stands at about 83 percent. In addition, the founders are in the process of developing AI systems from which they can detect the consistency and effectiveness of live classes.

To address a few big issues, Gradeup has been applying AI and ML techniques.

  • Helping students sustain longer periods of learning- An AI system has been designed that recommends students to review a topic after x number of days, based on their precision, last attempts, topic level of complexity, and other factors.
  • Analyzing search issue pictures- Gradeup’s Machine Learning Algorithms are used to detect if equations, histograms, diagrams and other items are included in a query. Based on that, to find an answer to the problem, they run various OCRS and search Algorithms.
  • Spam Filtering- Gradeup has deployed ML models that can detect whether an image or text contains spam or other irrelevant content to create a check on the quality of content generated by users and stop the user from continuing.

 

Conclusion

Jammu and Kashmir UT has the potential to match other states in AI capabilities due to the degree of innovation that occurs and the accessibility to large datasets. However, there needs to be a wide prioritisation to upskill the younger generation in this space and encourage governing bodies to push an AI-first agenda in a strategic manner. AI has quickly become a focus here in India, with the number of AI startups and private investments growing rapidly.
The government should try to accelerate the application of AI in both agricultural and other sectors so to make a way and space for young budding entrepreneurs to catch the market for making their livelihood and upskill others for bringing an ecosystem of entrepreneurship.

Jasir Altaf Haqani has worked with Citigroup in various roles in leading digital strategy and analytics. Currently, he is part of J&K bank & leads their digital lending group. He can be reached at jasirhaqani@icloud.com

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AgriBiz

Blossom at Risk | Climate Change and Its Impact on Floriculture

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Blossom at Risk

Dr Zahoor Ahmed Rather

Prof Imtiyaz Tahir Nazki

Blossom at Risk

The global environmental agencies declared 2024 the hottest year and over the course of the last century, the average surface temperature of earth has increased, amounting to around 0.74 0C.As per the Economic Survey, India is the seventh most vulnerable country to climate change and faced severe weather extremes, with 93% of days in 2024 marked by extreme climate events such as heatwaves, cyclones, and floods. As the world grapples with the phenomenon of climate change, one of the most visually striking yet often overlooked casualties is the floriculture industry. From tulips in the Netherlands to roses in Kenya, the delicate balance required for flower cultivation is being disrupted by rising temperatures, erratic weather patterns, and shifting ecosystems. The floriculture industry employs millions of people, from small-scale farmers in developing countries to large-scale exporters in Europe and Asia. The decline in flower quality and quantity due to climate change could have far-reaching consequences not only affecting global flower supplies but also small-scale flower growers, being the backbone of this industry, and may be forced out of business. At present, 1191 growers registered with Department of Floriculture (J&K) are active in commercial floriculture business generating an income of Rs. 19.42 crores (2023-24) which is under threat due to climate change.

The Kashmir’s temperate climate, fertile soil, and glacial waters have nurtured a flourishing floriculture industry with an area of about 431.25 ha alone under gardens, parks and lawns, attracting tourists all over world. Kashmir once celebrated as the “Garden of Eden” for its riot of colors and fragrances, isnow slowly turning into a battleground where nature and climate change are stuck in a grim struggle. Extreme weather events, like unseasonal frosts, irregular precipitation patterns, prolonged droughts and increased evaporation rates are becoming more frequent. One of the immediate consequences of climate change in Kashmir is the disruption of traditional weather cycles.

Blossom at Risk

The most significant impacts of climate change are the alteration of crop blooming cycles. A shorter blooming season, improper floral growth and colour development, and insufficient flowering are all problems associated with commercial flower cultivation, especially under open field conditions. Thus flower crops like tulip, marigold, gladiolus, annuals grown under open conditions will be greatly affected by these erratic weather changes. Among ornamental crops, flowering bulbs are considered as vital indicators of climate change due to their sensitivity to minor seasonal cues and temperature changes. Warmer temperatures are causing flowers to bloom earlier than usual, disrupting supply chains and affecting seasonal markets. Spring flowering bulbs viz., tulips, daffodils and crocuses are among the first plants to signal the onset of spring, have been observed blooming earlier than historical averages. Warmer winters have caused premature bud formation making them highly susceptible to unexpected frost. Ornamentals such as tulips, daffodils, magnolia, irises which need chilling temperature for flowering are adversely affected. Under present scenario of mild winter and warm spring, the bulb yield oftulip is expected to hit badly.  On the other hand, summers, with prolonged unexpected heat waves have also disruptedthe normal blooming process of flowers. These conditions lead to shortening of flower duration and deterioration of aesthetic and commercial value.

Temperature extremes not only influence the timing and quantity of flowering but also affect flower quality including volatile fragrances of flowers.  Temperature at low to medium range plays a critical role in pigment production especially anthocyanin which contributes to the vibrant colours of flowers.  The extreme temperature has also been linked to declining number of flowering buds and smaller flower diameters in species like Antirrhinum majus and Impatiens walleriana. Any unusual change in photoperiodism and thermoperiodism due to climate change would result in a significant deviation in the flowering patterns of plants such as carnations, chrysanthemums, and poinsettias.

The plant hardiness zones have also been observed to move northward or upwards in response to rising temperatures. Diversity of some alpine species has become vulnerable and their distribution is gradually narrowed. The rhododendrons and other woody ornamentals of lower hills have begun to invade the alpine areas thus changing the composition of plant population. Changes in the timing, duration, and abundance of flowering have the potential to disrupt ecological relationships among plants, pollinators, herbivores, flower parasites and pathogens.

Rising temperatures, altered precipitation patterns and increased humidity create favourable conditions for outbreak of pests and diseases by expending habitat range that can cause damage to ornamental plants at high scale. This can pose a significant challenge to sustain quality production in floriculture, thus requiring integrated approaches to devise management strategies.

The plight of Kashmir’s floriculture is a microcosm of the global climate crisis. Despite the challenges, the floriculture industry has to adopt innovative approaches to combat climate change. Farmers can take up greenhouse cultivation to have better control of temperature and humidity and drought-resistant flower crops along with precision farming practices like drip irrigation etc. The modern approaches like roof and vertical gardening can play an important role in improving air quality, and reducing surface temperature in the built environment, costs for heating or cooling of building and noise pollution. Interior landscape plants are also useful to enhance indoor environmental quality and improve workplace efficiency. Development of public parks and lawns enriched with native flora improves air quality, mitigate health risk and maintain species diversity. The AI-powered systems can also be used to monitor and optimize the growing conditions of high value crops. Therefore, the future of Kashmir’s floriculture depends on collaborative efforts across all sectors. Policymakers, researchers, and industry leaders must join their hands to work together to execute policies and practices that promote sustainability and protection of the region’s floral heritage and tourism industry associated with it.

The authors are faculty at SKUAST-K’s Division of Floriculture and Landscape, Shalimar. zahoor.rthr@gmail.com

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Opinion

Ethical Consumerism And Organic Market Nexus

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Ethical Consumerism And Organic Market

Dr Binish Qadri

Malik Daniyal Shabir

The choices consumers make today are no longer limited to price and utility. Increasingly, purchasing decisions are being shaped by deeper concerns—about the environment, labour ethics, health, and long-term sustainability. This shift in consumer consciousness has brought ethical consumerism to the forefront of economic and social discussions. Ethical consumerism, at its core, is a form of activism. It transforms everyday market behaviour into a statement of values, where individuals engage with the marketplace not just as buyers, but as participants in shaping a more equitable and sustainable world.

One area where the impact of ethical consumerism is especially visible is the organic market. Organic food is not just about pesticide-free vegetables or hormone-free milk; it represents a broader commitment to a way of life that values nature, fairness, and health. The rise of the organic market is not merely a trend, but a response to a collective moral impulse—one that sees food as a gateway to better living for individuals and communities alike.

Ethical consumerism is not an entirely new phenomenon. It can be traced back to movements like boycotts of slave-produced sugar in the 18th century and, later, fair-trade campaigns in the 20th century. As globalisation expanded markets, it also exposed consumers to the darker side of production—sweatshops, deforestation, animal cruelty, and chemical abuse. Simultaneously, the organic farming movement took root, driven by concerns over synthetic fertilisers, pesticides, and declining soil health. What began as a fringe movement soon gained traction with the rise of environmental activism and public health awareness. In India, government recognition and consumer interest have boosted organic farming policies and local organic brands. Together, these developments forged a shared moral and ecological ground between ethical consumerism and the organic movement.

Organic food is not just about pesticide-free vegetables or hormone-free milk; it represents a broader commitment to a way of life that values nature, fairness, and health. The rise of the organic market is not merely a trend, but a response to a collective moral impulse—one that sees food as a gateway to better living for individuals and communities alike.

Health has long been a personal concern, but in recent years it has also taken on moral dimensions. The link between food choices and long-term well-being is clearer than ever, and consumers are beginning to view the act of buying food as an ethical choice. Rising rates of lifestyle diseases, antibiotic resistance, and food adulteration have forced many to question conventional agricultural systems. Organic food offers an alternative that aligns with both personal and societal health goals. Choosing food grown without harmful chemicals becomes not just a self-protective act but a gesture of solidarity toward a cleaner environment and a healthier community. In this light, the push for organic food becomes not merely a dietary decision but a reflection of a broader ethical framework.

There is a complementarity between ethical consumerism and the organic market. Both affect and get affected by each other. The consumption of organic food has moral considerations, such as health and social concerns including the environment and sustainability. Agricultural economics is witnessing a rising trend and craze for organic food, which is visible in the shift in the consumer taste and demand towards organic food. The mounting health issues among general population, especially among young folks are pressing hard for development of the organic market. Consumers are the king of the market who increasingly see organic food as a way to support eco-friendly or sustainable farming practices, safeguard the environment, and avoid chemicals linked to traditional farming.

As far as ethical consumers are concerned, they are often inspired by concerns about environmental impact, human rights, human freedom, and animal welfare, which coincides with the organic farming canons. In other words, they are bothered about the holistic socio-environmental and animal welfare outcomes of their purchasing power decisions. They give importance to the goods that are in accordance with their ethics and moral values, including environmental sustainability and objective labour activities. This contains refraining from goods from firms with a bad reputation or buying from firms displaying moral conduct right from scratch. They pay a pivotal role in promoting sustainable development, meeting needs of the present generation without compromising the needs of the future generations. They provide backup to ethical trade and commerce. They give top priority to companies with a great ethical background and sustainability principles, giving a clear-cut message that moral values are above all. Moreover, they stimulate demand for sustainable goods. They prefer fair-trade goods, organic food, and sustainable goods, and accordingly, create a demand for sustainable substitutes, promoting innovations (especially green innovation) and produce sustainable and green goods. The moment they do away with those companies that promote unethical and unsustainable practices, they basically drive a long path towards sustainable development. It has a dual effect: On one hand, it restricts child labour and immoral labour practices and on the another hand, it reduces environmental degradation. Furthermore, ethical consumers can promote environmental responsibility by raising awareness about social and environmental issues. They always prefer well-informed choices, thereby empowering consumers in every possible manner. By making informed choices, they be held personally responsible for their actions impact on the social systems and environment.

In states like Sikkim, which declared itself fully organic in 2016, consumer support and political will came together to build an ecosystem that values soil health, farmer welfare, and chemical-free produce. Farmer cooperatives and weekend organic markets in cities like Bengaluru, Pune, and Delhi have become popular precisely because they appeal to a consumer base that wants its spending to reflect its values. These cases show that ethical consumption is more than a concept—it is a living force with the power to transform how food is grown and consumed.

Across the globe and within India, the convergence of ethical values and organic preferences is reshaping markets. Brands like Organic India and 24 Mantra Organic owe much of their success to ethically conscious consumers who demand transparency, sustainability, and purity. In states like Sikkim, which declared itself fully organic in 2016, consumer support and political will came together to build an ecosystem that values soil health, farmer welfare, and chemical-free produce. Farmer cooperatives and weekend organic markets in cities like Bengaluru, Pune, and Delhi have become popular precisely because they appeal to a consumer base that wants its spending to reflect its values. In states like Sikkim, which declared itself fully organic in 2016, consumer support and political will came together to build an ecosystem that values soil health, farmer welfare, and chemical-free produce. Farmer cooperatives and weekend organic markets in cities like Bengaluru, Pune, and Delhi have become popular precisely because they appeal to a consumer base that wants its spending to reflect its values. These cases show that ethical consumption is more than a concept—it is a living force with the power to transform how food is grown and consumed.

While the growth of ethical consumerism and the organic market is promising, it is not without obstacles. One major challenge is greenwashing—where companies falsely advertise their products as ethical or organic, misleading well-meaning consumers. There is also a cost barrier: organic and ethically produced goods are often more expensive, making them inaccessible to a large section of the population. Certification standards vary, and not all organic products undergo rigorous verification, creating confusion and mistrust. Moreover, the effectiveness of ethical consumerism hinges on access to information. In many regions, consumers lack the knowledge or tools to make informed choices, limiting the reach of these movements. These challenges must be addressed to sustain momentum and ensure that ethical consumerism remains a genuine force for good.

The relationship between ethical consumerism and the organic market is not incidental—it is deeply rooted in shared values and mutual influence. Ethical consumers drive demand for organic products, while the organic market offers them a platform to express their values through everyday choices. Together, they form a powerful nexus capable of reshaping economies, societies, and ecosystems. To deepen this impact, there is a need for stronger regulations, better consumer education, and more inclusive pricing strategies. Only then can this movement become not just the preference of a few but a sustainable norm for the many.

Dr Binish Qadri  is former Assistant professor, Cluster University Srinagar and Malik Daniyal Shabir is an undergraduate student at the University of Delhi. They can be reached at qadribinish@gmail.com

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Editorial

SMHS incident: When hope turns to rage

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When hope turns to rage

The incident at SMHS Hospital, where an attendant assaulted a doctor after their patient reportedly died due to neglect, highlights a deeply troubling and complex issue within our healthcare system. While any act of violence is unequivocally unacceptable, this event serves as a stark reminder of the underlying frustrations and systemic failures that often lead to such desperate outbursts.
The core of the problem lies in the perceived lack of empathy and adequate care provided by medical professionals, particularly during critical situations. For doctors, dealing with illness and death may become a routine, a part of their daily professional lives. However, for a patient and their family, a critical illness is a life-altering, highly emotional, and often terrifying experience. The disconnect between these two realities is profound. When a patient, who has come to the hospital as a last resort, feels unheard, neglected, or that their loved one is not receiving the attention they desperately need, the sense of helplessness can quickly turn into anger and despair.
The situation in emergency wards across major city hospitals like SKIMS, SMHS, Bone & Joint, and Lal Ded is indeed dire. Overcrowding, coupled with a severe shortage of senior doctors and specialists, places an immense burden on the few junior doctors who are often left to manage a deluge of critical cases. This not only compromises the quality of care but also contributes to the stress and burnout among the medical staff, potentially leading to the very behaviour that patients and attendants find so distressing. Work pressure, long hours, and inadequate resources are often cited as reasons for a lack of bedside manner, but these reasons, while understandable to an extent, do not alleviate the suffering of those seeking help.
It is abundantly clear that a fundamental shift is desperately needed in how our hospitals, particularly emergency and critical care units, operate. The government must initiate a comprehensive re-evaluation and overhaul of the entire system. This overhaul is not merely a suggestion; it is an urgent imperative.

The core of the problem lies in the perceived lack of empathy and adequate care provided by medical professionals, particularly during critical situations. For doctors, dealing with illness and death may become a routine, a part of their daily professional lives. However, for a patient and their family, a critical illness is a life-altering, highly emotional, and often terrifying experience. The disconnect between these two realities is profound. When a patient, who has come to the hospital as a last resort, feels unheard, neglected, or that their loved one is not receiving the attention they desperately need, the sense of helplessness can quickly turn into anger and despair.

A significant increase in staffing is non-negotiable. We need more doctors, nurses, and support staff, especially in emergency departments, to ease the crushing workload and ensure that medical professionals can dedicate the necessary time and attention to each patient.
The constant presence of senior doctors and specialists in emergency and critical care units is paramount. Their invaluable experience and expertise are crucial for accurate diagnoses, timely interventions, and effective management of complex cases that junior doctors alone cannot always handle.
Furthermore, beyond medical proficiency, there is an urgent need for improved training in patient communication and empathy for all hospital staff. This includes equipping them with skills to convey information clearly, manage expectations compassionately, and demonstrate genuine concern, even amidst the most chaotic situations.
Addressing the pervasive overcrowding demands an upgrade in infrastructure and equitable resource allocation. This means more beds, modern equipment, and better-organised waiting areas. Resources must be strategically distributed to ensure that all necessary tools and medications are readily available when lives hang in the balance.
Establishing clear and accessible grievance redressal mechanisms is crucial. Patients and their attendants need effective channels to voice their concerns without fear. A robust system for addressing complaints proactively can prevent frustrations from escalating into unfortunate incidents like the one witnessed at SMHS.
Finally, while supporting our medical community, there must also be a culture of accountability. Instances of negligence and unprofessional conduct must be addressed appropriately to rebuild and maintain the vital trust between the medical fraternity and the public it serves.
The recent incident at SMHS Hospital is a symptom of a much larger systemic illness. It is a distress signal that demands immediate and comprehensive action. Patients come to hospitals with hope, seeking solace and healing. It is the government’s responsibility to ensure that this hope is met with professional care, empathy, and a system that prioritizes human life above all else. Failing to do so will only perpetuate a cycle of frustration, anger, and further erosion of public trust in our healthcare institutions.

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