BK News
Srinagar, Dec 6: Lieutenant Governor, Manoj Sinjin88bet.oneha, Sunday inaugurated cloud-based, web-enabled e-Customer Care Centre of Kashmir Power Distribution Corporation Limited (KPDC) at Bemina and dedicated it to the public.
Speaking on the occasion, the Lt Governor said the new facility is aimed at providing real-time enquiry and grievance ak168app.babyredressal to power consumers.
“With the functioning of the Customer Care Centre, the Power Supply Grievances Redressal Mechanism has been institutionalized for handliak168app.clubng power supply related complaints,” said the Lt Governor, according to an official spokesperson.
The Lt Governor observed that the new centre will enks168app.sitesure minimum downtime and quick power restoration. Action taken reports will be generated to fix accountability and ensuring transparency.
The Customer Care Centre facilitated with modern technology will work round the clock to receive complaints through several channels such as telephone, email, and social media. It shall benefit the general public wic88ho can avail customer services through voice calling and messaging facility on 5 dedicated phone numbers catering to 50 lines at a time and Customer Care Executives shall be available 24x7x365, said the Lt Governor.
Concrete measures have been undertaken to provide better facilities to people through upgradation ic88and augmentation of the power sector, he maintained.
On the occasion, the Lieutenant Governor was given a live demonstration about the functioning of Customer Care Centre where consumers can resolve their queries regarding electic88ricity-related probic88lems in their respective areas through telephone or social media platforms.
Earlier, Principal Secretary, Power Development Department, Rohit Kansal, in his address, lauded the efforts of the KPDCL and said such public-friendly initiative is the need of the hour to provide common people with a facility to register theirlr88 power supply related complaints.
Managing Director, KPDCL, Mohammad Aijaz gave a detailed briefing on the functioning of the Customer Care Centre.
It was informed that the project with an estimated cost of Rs 29.80 Lakhs was completed well within a month’s time.
The e-Customer Care Centre features e-Ticket generation with acknowledgementlr88 SMS to the consumer at the time of registration of complaint and SMS after the resolution of the complaint, an app-based solution with instant ticket forwarding to concerned SDO/ field officer through App installed on their smartphones, plr88osting of feedback by the concerned officer through App or desktop with the facility of photo capturing to provide factual ground reportinglr88 to higher management, easy monitoring of consumer complaints and report generation at Divisional/Circle/Wing level by higher management through privilege based access management, options of Auto or manual escalation of complaints not redressed within stipulated timeop88, cloud-based solution provides the flexibility of attending the calls from ansi88y place and with any device (Mobile or Desktop) and integrated with WhatsApp, Twitter, Facebook, Mail & Chat. The Customer Care Solution features real-time MIS enabling seamless monitoring by KPDCL management.
Sh. Baseer Ahmad Khan, Advisor to the Lieutenant Governor; Sh. BVR Subrahmanyam, Chief Secretary; Sh. Rohit Kansal, Principal Secretary, Power Development Department and Information Department; Sh.88v Pandurang K. Pole, Divisional Commissioner Kashmir; Sh. Vijay Kumar, IGP, Kashmir; Shahid Iqbal Choudhary, Deputy Commissioner, Srinagar; Mohammad Aijaz, Managing Director, KPDCL; Chief Engineers of various wings of PDD and other concerned were present SEXXXXX-VNon the occasion.
